osTicket 2.0 · A new foundationFollow what’s next
osTicket
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PROVEN IN THE REAL WORLD

Open-source ticketing software with staying power

Since 2003, osTicket has grown alongside the teams that depend on it, continually evolving without leaving its open-source foundation behind.

2003Project foundedTodayContinuous development
20+ YearsContinuous development since 2003 across decades of changing support needs.SINCE 2003
Millions of DownloadsTrusted by thousands of organizations across industries.PROJECT REACH
Used WorldwideDeployed in nearly every country with translations available in 49 languages.GLOBAL REACH
Built to be yoursShape forms, fields, views, queues, and workflows around the way your teams work.DEEPLY CUSTOMIZABLE

Reach reflects historical download activity and organizations served.

OPEN SOURCE · SELF-HOSTED

Your help desk
On your infrastructure

Build accountability and transparency into your support culture without surrendering control of your data, deployment, source, or workflows. Stop making customers happy. Make. Happy. Customers.

Choose release & languages View source
GPL licensed No account required Commercial support available
SELF-HOSTING, MADE CLEAR

Know what it takes to run

You choose the environment and operating model. osTicket provides the software, release path, and open foundation; your team retains responsibility for the infrastructure around it.

01Your infrastructure02osTicket core03Your operating policy
Installation guide Security information Commercial support
Runtime

Deploy in a compatible PHP environment. Check your selected release for required extensions and recommended limits.

Installation requirements
Database

Choose a supported engine for new installations. Upgrading from osTicket 1.x? Use MySQL or MariaDB.

Database requirements
Upgrades

Test, approve, and schedule maintenance and major releases within your own change windows.

Read the upgrade guide
Backups

Use your existing backup, retention, and recovery processes for application files and support data.

Backup guidance
Security

Track published advisories and deploy fixes through your established security process.

View security advisories
Support

Use community resources at no cost, or add a Commercial Support Agreement for installation, upgrades, and production issues.

Compare support options
CONTROL IS A PRODUCT FEATURE

Control should be practical, not theoretical

Self-hosting is not simply where the software runs. It is the freedom to make deployment, privacy, integration, and operating decisions on your terms.

01

Your data stays yours

Choose where support data lives, how it is protected, and which systems are allowed to reach it.

02

Source you can inspect

Understand the platform, extend it around your operation, and avoid building critical support on a black box.

03

Operate it your way

Run osTicket in your own cloud, data center, or established PHP environment with the controls your team expects.

OSTICKET 2.0

Modern ticketing software that still belongs to you

Ticket Workspace

Accountability without losing the conversation

Give every request an owner, a status, and a clear path forward while keeping the full customer history close at hand.

Explore the ticket workspace
osTicket 2.0
osTicket ticket workspace with customer conversation and request details
Forms, fields and views

Shape the system around the work

Capture the right context with custom forms and fields, then turn tickets, users, tasks, and connected records into views each team can act on.

Explore forms and fields
osTicket 2.0
osTicket view builder with configurable filters and columns
THE SYSTEM AROUND THE TICKET

More than a modern workspace

Build the intake, structure, automation, and visibility that turn individual tickets into a dependable operation.

Email and web intake

Bring requests into one accountable workflow, wherever the conversation starts.

Queues and views

Give each team focused lists built around ownership, priority, and the work that needs attention.

Automation and SLAs

Route routine work, set service expectations, and keep important requests moving.

Custom forms and fields

Capture the exact context your processes require instead of forcing every team into one schema.

Workspaces and portals

Create purpose-built experiences for agents, departments, customers, and the records around each ticket.

Reporting, API and plugins

Understand operations and connect osTicket to the systems your organization already relies on.

LOCAL FROM THE FIRST SCREEN

Start in your language

Choose the installation and default system language while building your download. English remains included, and you can add the translations your agents and customer portals need.

49 languagesCommunity translationsChoose your languageSet the default before downloadBuild your packageAdd more translations as needed
Package languagesOS TICKET 2.0
Localized packageSpanish default · English included
Build this package Add more languages before reviewing your package.
READY WHEN YOU ARE

Download the latest stable release

Start with osTicket 2.0, choose the 1.18.4 maintenance release for an existing deployment, and include the languages your team needs.

Download osTicket 2.0 Installation guide
Verify before installingChecksums and signed releases
Choose your languageSet the default during setup
Need help?Community and commercial support
OSTICKET ENTERPRISE APPLIANCE
STAY SELF-HOSTED · REDUCE THE OPERATIONAL LIFT

A packaged stack for controlled environments

Deploy osTicket in your private cloud, controlled network, or air-gapped environment with a maintained stack and commercial support.

Explore the Appliance
SUPPORTDESK · MANAGED PLATFORM
PREFER A FULLY MANAGED PLATFORM?

No installation, ready in minutes

Choose a ready customer-support platform with managed infrastructure, updates, backups, reliability operations, and expert support.

Explore Cloud Platform