01 · OPEN SOURCE
Running the community edition
Get installation guidance, compare configurations, and learn from people operating osTicket in the real world.
CONTACT OSTICKET
Talk to the
right people
Community questions, active customer support, deployment planning, and business inquiries each need a different conversation. Start with the path that fits and reach the people prepared to help.
Portal access is provided to customers with an active Commercial Support Agreement.
HUMAN SUPPORTPractical conversations
START IN THE RIGHT PLACE
How can we help?
SIX CLEAR ROUTES
Start with the path that matches your situation. Community questions stay with the open-source community, while customers, prospective organizations, and security researchers reach the people prepared to help.
02 · EXISTING CUSTOMERS
Already covered by a CSA
Use the customer portal for direct technical assistance, active cases, and support tied to your agreement.
Sign in to the customer portal Have your account number ready when contacting us outside the portal.03 · START A CONVERSATION
Planning something new
Talk with us about the Virtual Appliance, Cloud Platform, partnerships, press, or a question that does not fit neatly elsewhere.
04 · DIRECT SUPPORT
Want osTicket expertise on your side
A Commercial Support Agreement adds paid assistance for installation, upgrades, configuration, and production issues.
05 · SECURITY REPORTING
Reporting a security issue
Share potential vulnerabilities through the private security channel so the right maintainers can review them responsibly.
Use the security channel Keep vulnerability details, credentials, and customer data out of the general inquiry form.
06 · APPLIANCE CUSTOMERS
Managing a Virtual Appliance
Access appliance trials, licensing, downloads, and account-specific help through the dedicated Appliance portal.
Go to Appliance account EVALUATING OSTICKET
Talk to the people who build osTicket
Choosing a deployment model, validating technical fit, or planning a rollout? Meet directly with the team that develops and supports osTicket, and get clear answers before you commit.
01 · SEE ITGuided product demoWalk through the ticket lifecycle, everyday workflows, and the osTicket 2.0 experience.02 · CHOOSE ITDeployment fitCompare Community, Virtual Appliance, and Cloud Platform against your requirements.03 · VALIDATE ITTechnical reviewDiscuss architecture, integrations, migration, security posture, and scale.04 · PLAN ITCommercial planningReview enterprise support, rollout assistance, purchasing, and next steps.