01
Ask the right questions before the work begins
Turn intake into useful context with flexible fields and conditional logic, so teams can begin with what they need instead of asking twice.
Explore Forms and Fields
OPEN SOURCE · BUILT TO BE YOURS
Build the support
experience your
customers deserve
An open-source help desk that gives every request an owner, a status, and a clear path forward. Bring accountability and transparency to support while keeping control of your data, deployment, and workflows. We help you Make. Happy. Customers.
GPL-licensed Your data and deployment Proven in real operations
25 Open tickets
45 My view
A GLOBAL OPEN-SOURCE LEGACYBuilt over decades
Built over decades
Trusted around the world
What began as a small project to bring order to support email grew through real deployments, community contributions, and the needs of organizations everywhere.
Read the osTicket storySince 2003
20+ YearsContinuous development since 2003 across decades of changing support needs.
Project reach
Millions of DownloadsTrusted by thousands of organizations across industries.
Global footprint
Used WorldwideDeployed in nearly every country and translated into 49 languages.
THE PRODUCTBetter support starts
Better support starts
with better context
Give every request structure, every team a clear view of the work, and every customer a better path to an answer. Adapt osTicket to your operation, not the other way around.
02
Put the right work in front of the right team
Filter, sort, and shape focused views so everyone can see what needs attention now.
Explore Views
03
See where support needs attention
Shape dashboards around the signals that matter, then turn support activity into better decisions.
Explore Dashboards
osTicket 2.0 · BUILT IN THE OPENTwo decades of lessons
Two decades of lessons
A new foundation
osTicket 2.0 carries forward what teams rely on through a modern foundation: focused workspaces, deeper customization, system-wide views, and an API-first core.
THE NEXT GENERATION
Ticket Workspace
Stay with the customer, not the interface
Move through long conversations quickly, keep the full context in view, and respond without losing the thread.
Learn more CHOOSE YOUR PATHChoose the path that
Choose the path that
fits your operation
Start with open source, add a supported appliance for controlled environments, or move to an enterprise-ready cloud platform.
Run osTicket on infrastructure you control, with full ownership of your data, source, and workflows. Extend it around the way your team already operates.
- Free, ungated download
- Full data and deployment control
- Open source and extensible
- Enterprise support (CSA available)
Deploy osTicket in your own cloud, private network, or air-gapped environment, packaged for organizations that need greater control and commercial backing.
- Private cloud or data center
- Air-gapped deployment
- Packaged updates and maintenance
- Enterprise support included
A ready customer-support platform with managed infrastructure, updates, backups, reliability operations, scaling, and expert support.
- Fully managed and quick to adopt
- Enterprise security and governance
- Support, CRM, and engagement
- Enterprise support included
BUILT IN THE OPENSoftware lasts when people
Software lasts when people
decide it is worth shaping
osTicket has grown through real use, shared knowledge, honest feedback, and contributions from people who depend on it. Join them.
COMMUNITY FORUMAsk, answer, and learn from teams running osTicketVisit the forum
GITHUB REPOSITORYInspect the code, releases, issues, and project activityExplore the source
CROWDINMake osTicket more useful to teams around the worldHelp translate
CONTRIBUTE ON GITHUBBring fixes, ideas, and practical experience to the projectStart contributing
OPEN SOURCE STARTS WITH ACCESSOwn the system
Own the system
Shape the service
Download osTicket, put it to work on infrastructure you control, and build a support experience around the people you serve.