ABOUT OSTICKET
Built for support
Built to last
osTicket began with a practical idea: every request deserves an owner, a status, and a clear path forward. More than two decades later, that same idea still guides an open-source platform used by organizations around the world.
THE OPEN-SOURCE PROJECTosTicketGLOBAL REACHMillions of downloadsUsed in nearly every country
FOUNDED2003Bring order to support email
STILL BUILDINGTodayAccountability for modern support
PROVEN IN THE REAL WORLD
Built through decades of actual support work
Longevity matters most when it reflects continued use, continued learning, and a product that keeps moving forward.
PRACTICAL BY DESIGN
Practical tools for real problems
More than two decades of real-world use have taught us to favor usefulness over novelty, clarity over complexity, and progress that respects the people and systems already depending on it.
THE FOUR PILLARS
Four principles turn that philosophy into a platform teams can trust, adapt, and help improve.
AccountabilityMake ownership explicit so requests keep moving and nothing disappears between teamsTransparencyGive teams and customers a shared understanding of status, decisions, and what comes nextPracticalityUse clear workflows that solve daily support problems without unnecessary complexityCommunityKeep learning in the open through shared experience, feedback, and contribution
ONE FOUNDATION · THREE PATHS
Choose how osTicket fits your organization
Open source remains the foundation. Your team chooses how much of the surrounding platform it wants to build, operate, and maintain.
Run osTicket on infrastructure you control, with full ownership of your data, source, and workflows. Extend it around the way your team already operates.
- Free, ungated download
- Full data and deployment control
- Open source and extensible
- Enterprise support (CSA available)
Deploy osTicket in your own cloud, private network, or air-gapped environment, packaged for organizations that need greater control and commercial backing.
- Private cloud or data center
- Air-gapped deployment
- Packaged updates and maintenance
- Enterprise support included
A ready customer-support platform with managed infrastructure, updates, backups, reliability operations, scaling, and expert support.
- Fully managed and quick to adopt
- Enterprise security and governance
- Support, CRM, and engagement
- Enterprise support included
THE STORY CONTINUES
Make support better for the people on both sides of the ticket
Whether you deploy the open-source project, choose a supported stack, or use the managed cloud platform, the goal stays the same: Make. Happy. Customers.
Contact the osTicket team OPEN AT THE CORE
Built in the open
Backed for the long term
For more than two decades, that commitment has sustained osTicket's open-source core. Behind it is Enhancesoft, the independent software company founded by osTicket's creator to build, support, and steward the project for the long term.
Enhancesoft provides the continuity behind the code: dedicated engineering resources, long-term product direction, commercial support, and a team accountable for keeping osTicket useful in the real world.
20+ yearsBuilding for the long termIndependentBootstrapped and product-ledosTicket stays openSource you can inspect and extend
ONE MISSION
Make. Happy. Customers.
One standard carried across every product we buildosTicketOpen-source help desk
Virtual ApplianceSupported osTicket stack
SupportDeskCloud customer platform
Building, supporting, and stewarding the workTHE COMPANY BEHIND OSTICKETStewardship that grew with the project
Enhancesoft grew around the work of developing, supporting, and sustaining osTicket, providing the engineering resources, product direction, and commercial support needed for the long term.
Meet Enhancesoft